Frequently Asked Questions (FAQs)

1. What type of hotel is Urban Comforts?

Urban Comforts is a business-class boutique hotel in Saidapet, near T. Nagar, offering modern, comfortable stays for business travellers, families, and leisure guests.

2. Where is Urban Comforts located?

We are conveniently located in Saidapet, with easy access to T. Nagar, Guindy, Nungambakkam, and key transport links like Ashok Nagar and Saidapet Metro Stations. With easy access from Chennai International Airport.

3. Is parking available at the hotel?

Yes, we offer limited on-site parking for guests on a first-come, first-served basis.

4. What safety and security measures are in place?

Urban Comforts has 24/7 CCTV surveillance, secured access, and round-the-clock staff to ensure guest safety.

5. What types of rooms are available?

We offer:

• Comfort Single Rooms (Single size bed) 120 sq. ft. (11 sq. m.)
• Comfort Double Rooms (Queen size bed) 200 sq. ft. ft. (19 sq. m.)
• Comfort Triple Rooms (Queen + single bed) 250 sq. ft. (23 sq. ft.)

All rooms are designed with modern interiors and essential conveniences.

6. What amenities are available in the rooms?

Each room includes air-conditioning, Smart TV, high-speed Wi-Fi, mini-fridge, tea/coffee maker, individual geyser, and complimentary breakfast.

7. Is laundry service available?

Yes, next-day laundry and dry-cleaning services are available on request.

8. Do you provide luggage storage?

Yes, we offer complimentary luggage storage for early arrivals or late check-outs.

9. What are the check-in and check-out timings?

• Check-in: 12:00 noon | Check-out: 11:00 am
• Early check-in or late check-out is subject to availability.

10. Do you allow early check-in?

Early check-in up to 2 hours before standard time is free (subject to availability). Earlier check-ins may incur a nominal charge.

11. What is your cancellation policy?

• Direct bookings: Free cancellation up to 24 hours before check-in; later cancellations/no-shows incur one night’s charge.
• OTA bookings: Cancellation terms may vary; most require 48 hours’ notice before check-in.

12. Do you allow unmarried couples?

Yes, Urban Comforts is couple-friendly. We welcome all guests with valid government ID proof for both individuals.

13. Are local IDs accepted, and what ID proof is required at check-in?

Yes. We accept valid government-issued ID proofs such as Aadhaar Card, Passport, Voter ID, or Driving License. Corporate guests may also present a company ID along with a government-issued ID.

14. Do you have a restaurant?

While we don’t have an in-house restaurant, guests can conveniently order from Swiggy or Zomato and enjoy their meals in our dedicated dining area. Guests who book directly with Urban Comforts also enjoy a complimentary breakfast during their stay.

15. Is breakfast included in the stay?

Yes, complimentary breakfast is included for guests who book directly with the hotel. Breakfast inclusion for other bookings may vary depending on the rate plan selected.

16. Do you offer airport or railway station transfers?

Yes, we can arrange airport or railway station cab transfers upon request with prior intimation. This service is chargeable.

17. How close is Urban Comforts to the US Consulate and Biometric Centre?

We are just 5 km away, making us an ideal choice for visitors attending appointments at the US Consulate or Biometric Centre.

18. Which business hubs are nearby?

We’re close to Guindy Industrial Estate, Nungambakkam, Teynampet, and Mount Road business districts.

19. Is the hotel near shopping and entertainment areas?

Yes, we are minutes away from T. Nagar, Chennai’s premier shopping district, and close to malls and cinemas.

20. Which transport options are nearby?

The Saidapet Metro Station and Ashok Nagar Metro Station are easily accessible. Chennai International Airport is just a 30-minute drive away.

21. Is Urban Comforts suitable for business travellers?

Absolutely. With reliable Wi-Fi, work-friendly rooms, and proximity to major business hubs, we’re ideal for corporate guests.

22. Does Urban Comforts host long-stay guests?

Yes, we welcome long-stay guests with special rates and added convenience for extended stays.