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Frequently Asked Questions (FAQs)
Find quick answers to your questions about Urban Comforts, including details on rooms, hotel policies, dining, facilities, and everything you need for a smooth stay.
1. What are the check-in and check-out timings for the hotel?
The hotel allows check-in from 12:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.
2. What is the cancellation policy?
For bookings made directly through our website or by phone, free cancellation is available if the reservation is cancelled at least 24 hours before check-in. Cancellations made within 24 hours of check-in will be treated as a 'no-show', and the advance payment will be non-refundable.
3. Are visitors allowed in the rooms?
Visitors are permitted only in designated common areas. They are not allowed inside guest rooms.
4. Are pets allowed?
No, pets are not permitted on the premises.
5. Is parking available?
Yes, parking is available for guests (subject to availability).
6. How can I contact the hotel?
7. Is the front desk available 24 hours?
Yes, our front desk operates 24 hours, ensuring assistance at any time of arrival or during your stay.
8. Do you have a cloak room facility?
Yes, a cloak room facility is available for guests who wish to store their luggage before check-in or after check-out.
9. What room types are available at Urban Comforts?
We offer:
- Comfort Single Room: Ideal for solo travellers
- Comfort Double Room: Perfect for couples or small groups
- Comfort Triple Room: Designed for families or shared stays
10. Is room service available?
Yes, room service is available from 6 AM to 11 PM.
11. Is laundry service available?
Yes, we offer laundry service on a chargeable basis for all guests.
12. How many guests can each room accommodate?
- Comfort Single Room: 1 Guest
- Comfort Double Room: Up to 3 Guests
- Comfort Triple Room: Up to 4 Guests
13. What bedding options are available?
The rooms feature Queen Size Orthopaedic Beds and Single Orthopaedic Beds, depending on the category selected.
14. Is breakfast included in the stay?
Yes, a complimentary breakfast buffet is offered to guests who book directly with us.
15. What are the breakfast timings?
Breakfast is served from 7:30 AM to 9:30 AM daily.
16. What is the seating capacity of the dining area?
The dining space can comfortably accommodate up to 32 guests at a time.
17. What is the seating capacity of the dining area?
The dining space can comfortably accommodate up to 32 guests at a time.
18. What is the 'Book Direct and Save' offer?
Guests who book directly through the website enjoy 30% off on the regular tariff, along with a complimentary breakfast.
19. Is the direct booking discount available on all room categories?
Yes, the offer applies to eligible room categories when you book through our official website.
20. Where is the hotel located?
The hotel is located in Old No. 20, New No. 13, Aranganathan Subway Road, 70 Feet Road, Appavu Nagar, Saidapet, Chennai, Tamil Nadu - 600015.
21. How far is the hotel from the airport?
Chennai International Airport is located approximately 11 km from the hotel.
22. Is the hotel close to shopping areas?
Yes, the vibrant T. Nagar is within walking distance and is well known for silk sarees, jewellery, and bustling markets. You can also visit Phoenix Marketcity, located about 7 km away.
23. Are there temples or religious landmarks nearby?
Yes, Kapaleeshwarar Temple and Arulmigu Vadapalani Murugan Temple are easily accessible from the hotel.
24. Are there hospitals nearby?
Yes, Apollo Speciality Hospital is located approximately 5 km from the hotel.
25. Is the hotel suitable for business travellers?
Yes, the hotel offers excellent connectivity to business districts, transit hubs, hospitals, and consular offices—making it ideal for work trips and short city stays.